No Risk Guarantee on Both

We have a comprehensive but simple three point guarantee for all products. 

>> 100% Customer Satisfaction Policy
>> Guarantee of best possible Value for Money
>> Guaranteed Potency and Content

100% Customer Satisfaction Policy and Refunds

If you are not satisfied with the products you have purchased from us irrespective of the reason, you have a full 90 days from the original shipping date to notify us that you wish to return them for a refund. 

Upon the receipt of the returned products we will issue you a full refund within two business days, with the only deduction being a nominal $6.50 as contribution towards the original cost of shipping whether or not it was invoiced in the first instance.  We will not charge a restocking fee to cover the original credit card processing fee.

This guarantee applies only to unopened bottles of supplements!  HOWEVER, we will give a refund for both unopened and opened tubes of skin care products…provided no more than one tube of each product is opened.

Why do we refund on opened tubes of skin care products but not on opened bottles of supplements?

The reason for this is that the skin care products are very personal and we believe a customer needs to try them to determine if they like them. Our customers are trusting us to send them a quality product so it is only fair that we reciprocate and give them a chance to try them without risk.

However, with the supplements we know that they will benefit our customers although the effects may not be immediate or measurable.

If you have any questions about our policy please call us toll free on 1 800 224 4808 (USA and Canada) or (64) 3 384 2116 for customers outside the USA or Canada, email us at refunds@xtend-life.com

Value for Money Guarantee

Because we are confident that we provide the best value for money in the world with all our products we are prepared to back it up!
 
If you come across a supplement and/or skin care product which you feel represents better value for money than one of the products that you have purchased from us, then send us full details to evaluations@xtend-life.com and we will evaluate it and if indeed it is better value for money we will acknowledge it and give you a refund for the last bottle/tube of that comparative product you purchased…and you can keep it!.

We provide this guarantee as we are always striving to ensure that our customers receive the best value for money anywhere in the world. If we were to learn of a product that impacts on this objective then we would try harder to ensure we regained the ‘edge’.

Guaranteed Potency and Content

Because of our quality control systems we are able to make the following unequivocal guarantee!

Potency & Content

• All ingredients used have a Certificate of Analysis on file confirming their potency.
• All ingredients are tested prior to manufacture for microbiological contamination. 
• All ingredients, as stated on the Xtend-Life label are present in the stated quantities.
• Prior to releasing each batch of product a further microbiological analysis is carried out along with a heavy metal analysis. 
• A paper trail, which documents the above four points, is on file for each batch of product manufactured.